First shipment was missing the hardware (screws and little metal stop), so I returned the first item, noting the issue, and received a second one with the same darn problem. What is up with this, Amazon? Don't you read the issues that you ask people to note? The instructions that come with it say that screws are included, I have yet to have them included. Going to the hardware store to hunt down the metal stop and screws is something I didn't expect to do and is a PITA. I gave this two stars in regards to customer service. I'm sure the palette is fine once I'm able to install it.
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