The hardware packet said it had 18 1.5" connector bolts. It only had 8. The bolts for the uprights were 2" long and needed to be 1.5" so they had to resend the right size. Customer service was very nice and was apologetic and willing to send out the correct screws right away. Now I need 2 more nuts and the long bolt is defective and won't screw into the knob. For $200.00 (the convertible easel), I would think the hardware would be correct. The directions are relatively easy to follow, but could be more specific. This has been extemely frustrating and I would think twice about ordering online again. The wood is really nice and the easel is sturdy. If only I could get it together to actually USE it.
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